Visa Mobile Card App

Monitor activity, pay bills, and review statements at your convenience. 

Terms & Usage
Who do I call for help?

If you need assistance and you are on the login page, tap on “Contact” at the bottom right to pull up a number you can call. If you are already logged in to your account, tap on the hamburger menu in the upper left, and then tap on “Contact” at the bottom of the menu that appears.

Do I have to be connected to mobile data or Wi-Fi in order for the app to work?

As long as there is an internet connection, via either a mobile data plan or a Wi-Fi connection, the app will work.

What operating systems are supported?

The latest version of iOS and Android are supported plus two previous versions.

What can I do using this app?

You can view and filter your card transactions, pay your credit card bill and view payments previously made, lock or unlock cards, report cards lost or stolen, and you can set alerts & controls.

When I try to log in I get a message “We still can’t verify your information” and I’m given a phone number. What’s this?

Please call the number provided. If you tried to log in to your account but failed to enter the correct username and password five or more times, then your account will be locked and will need to be unlocked before you can log into the app.

What are the username, password, and email address requirements?

Your username should be between 6 and 16 characters with no special characters (ex. #, !, or &), cannot be your first or last name, and must be unique in our system. Your password should be at least 8 characters and must include a combination of uppercase and lowercase letters, numbers, and special characters. The email address you enter should include the @ sign, should be valid, and must also be unique in our system—only one user account can be tied to a given email address.

I can’t get past the enrollment process and I know I’m entering correct information.

Please return to the login page and tap on “Contact” to get the phone number you can call for additional assistance.

What do I need to enroll?

You need to have the card number for one of the cards you want to manage using this app, information about the primary cardholder, and contact information that will be used to set up your profile.

How can I change my username or mailing address?

You will not be able to change your username after enrollment, nor will you be able to edit your mailing address inside this app.

How can I change my email address, phone number, username, name, password, security questions, or profile picture?

On the Account Summary, tap on the hamburger menu in the upper left corner, and then tap on the Edit Profile icon to the right of your username. From this screen you can manage your profile picture, edit your profile information, update your password, and change your security questions.

What is the purpose of giving my card a nickname?

Your card’s nickname will appear on the Account Summary, Transactions, and other screens. Its purpose is to help you distinguish between different cards that have been added to your user profile.

Can I view or make changes to a pending credit card payment?

You can view credit card payments that are pending. Once a payment is scheduled, changes cannot be made to it, however the payment can be cancelled.

I’m trying to report my card as lost or stolen and I’m getting a message “It looks like you are trying to update your address.” Why can’t I complete my lost/stolen report in this app?

You are getting this message because you reported that the address we have on file is not correct. We do not want to process the report and then send your replacement card to the wrong address, so we need to update your address first. Please call the phone number provided inside the app.

What accounts can I see and access using this app?

You can see transactions and payments related to the credit card(s) you have added to your user profile. If you would like to add more card accounts to your user profile, you can swipe to pull up Add Card all the way to the right of the Account Summary.

What if I forget my username?

If you forget your username, tap on “Forgot Username” and enter the email address associated with your profile. You then will be prompted to answer a security question. After you verify your identity, we will send your username to the email address you provided.

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