Privacy Policy

Why?Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do.
What?The types of personal information we collect and share depend on the product or service you have with us. This information can include:Social Security numberAccount balancesPayment historyCredit historyAccount transactionsChecking account information
How?All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Luso Federal Credit Union chooses to share; and whether you can limit this sharing.
Reasons we can share your personal informationDoes Luso Federal Credit Union share?Can you limit this sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureausYesNo
For our marketing purposes – to offer our products and services to youYesNo
For joint marketing with other financial companiesYesYes
For our affiliates’ everyday business purposes – information about your transactions and experiencesNoWe do not share
For our affiliates’ everyday business purposes – information about your creditworthinessNoWe do not share
For nonaffiliates to market to youNoWe do not share
Call toll-free 877-500-7750 or 413-589-9966 or go to
To limit our sharing
Call 877-500-7750 – our menu will prompt you through your choice(s)Visit us online: www.lusofederal.comMail the form belowPlease note: If you are a new member, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer a member, we continue to share your information as described in this notice.However, you can contact us at any time to limit our sharing.
Mail-In Form
Mark any/all you want to limit:[] Do not share my personal information with joint marketers to market their products and services to me.Name:
City, State, ZIP:
Member Telephone #:Mail to:
Luso Federal Credit Union
599 East Street
Ludlow, MA 01056
What we do
How does Luso Federal Credit Union protect my personal information?To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.
How does Luso Federal Credit Union collect my personal information?We collect your personal information, for example, when youOpen an accountProvide account informationMake deposits or withdrawals from your accountGive us your contact informationApply for financingWe also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?Federal law gives you the right to limit onlysharing for affiliates’ everyday business purposes – information about your creditworthinessaffiliates from using your information to market to yousharing for nonaffiliates to market to youState laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
AffiliatesCompanies related by common ownership or control. They can be financial and non-financial companies.Luso Federal Credit Union has no affiliates.
NonaffiliatesCompanies not related by common ownership or control. They can be financial and non-financial companies.Luso Federal Credit Union does not share with nonaffiliates so they can market to you.
Joint MarketingA formal agreement between nonaffiliated financial companies that together market financial products or services to you.Our joint marketing partners include CUNA Mutual Insurance.
Other Important Information
For Massachusetts Members. We will not share personal information from deposit or share relationships with nonaffiliates either for them to market to you or for joint marketing – without your authorization.