Yes. From the Account Maintenance page, you may modify your identity string, security question(s), the email address associated with your account and the password.

Click on the “Forgot your password” link on the electronic statements login page. You must enter your member number and email address. In addition, to verify your identity, you will be asked to answer your security questions. A new password will be randomly generated for your account and sent to your email address. Upon receipt of this email, be sure to login and modify the password using the Account Maintenance page.

You can update your email address from the Account Maintenance page.

You will not see statements that you’ve received via the mail already. The statement archive will begin to be built after your registration has been approved. When statements are added to the system, an email notice will be generated to let you know your statement is available online.

Registering a computer causes a cookie to be written to the computer. A cookie is a piece of data that a web server can store on a computer. For the electronic statement system, the cookie stores an encrypted value that identifies your account. The cookie file is set to automatically expire after 60 days. The presence of the cookie will override the advanced authentication mechanism built into the system. Advanced authentication will force a user logging in from a new location (or any location that doesn’t already have a valid cookie) to answer your security questions.

DO NOT register a computer that isn’t trusted, such as a computer in a public facility.