For merchandise awards you can order merchandise awards using the online shopping feature on the ScoreCard Rewards website. You can also call customer service at (800) 854-0790. You may also print an order form from the website. Simply complete the form, including all information requested, and mail to the address printed on the form. Travel awards, airline tickets, vacation packages, and cruises may be ordered by calling and speaking with a Travel Services Representative. You may also use the online travel booking site to obtain select air awards. In addition, you may purchase additional airline tickets and make car and hotel reservations online. If you prefer, Travel Services Representatives can assist with booking both purchased as well as redeemed travel awards.