September 4, 2019

LUSO Lending Department poses in front of mirrored windows

When it’s time to purchase a home, many people seek out real estate agents who can help them to find the home of their dreams. However, it’s the mortgage professional – the LUSO Federal Credit Union loan officers, processors, underwriters, or originators – who make that dream come to fruition.

At LUSO, we are committed to helping our members navigate through major life events with an eye toward overall financial health and wellness. Most people are unaware of the number of people and amount of work involved from the time an individual decides to purchase a home to the day the final contracts are signed. Our Lending staff work together with home buyers to help them make a successful transition to home ownership through our various mortgage products.

Those unsung heroes of real estate are honored each September through “National Mortgage Professional Month,” which began in 2015. This September, LUSO Federal Credit Union is celebrating by recognizing our hardworking Lending staff, including:

Rosemary Mazza, Lending Services Manager

With over 13 years at LUSO, Mazza is the embodiment of our values and principles of exemplary service. Based in Ludlow, she speaks English and Portuguese. Contact her at 413-589-9966, ext. 116. NMLS #259307

Susan Senecal, Loan Originator

With nearly five years of lending experience at LUSO – as first an underwriter and, now, an originator, Senecal knows the ins and outs of the residential mortgage process. Based in Ludlow, she speaks English and Portuguese. Contact her at 413-589-9966, ext. 134. NMLS #1334797

Cecilia Serra, Loan Originator

The newest member of the Lending team, Serra has nearly five years’ experience in financial services, having served most recently as branch manager in Ludlow. Her goal is to make the mortgage process as smooth as possible for our members. She is bilingual in English and Portuguese. Contact her at 413-589-9966, ext. 121. NMLS #1590236 

Kimberly Downing, Wilbraham Branch Manager

Based in Wilbraham at LUSO’s Crane Park Branch, Downing brings knowledge, honesty and a strong commitment to excellence to the mortgage process. Contact her at 413-589-9966, ext. 218. NMLS #531132

Kala Champagne, Mortgage Underwriter

With just under four years in the banking industry, Champagne is an asset to LUSO and the first friendly face you’ll meet in our lending department! Based in Ludlow, she may be reached at 413-589-9966 ext. 132. NMLS #1618904

Patricia Boyer, Loan Operations

With over 10 years of credit union experience, Boyer has a wealth of knowledge and know-how to help members expertly navigate the mortgage process. Based in Ludlow, she may be reach at 413-589-9966, ext. 112. NMLS #1590491

Mackenzie Table, Loan Clerk

A recent addition to our Lending team, Table operates behind-the-scenes to make the mortgage process stress-free for LUSO members. Based in Ludlow, she may be reached at 413-589-9966, ext. 114.  

Contact our Lending staff to learn about the process to purchase or refinance your primary or vacation home or obtain a second mortgage or home equity line of credit. They can assist with pre-qualification and are trained to educate you about different mortgage options available. Experience the benefits of buying a home with LUSO this September. Anyone who mentions this promotion when opening a mortgage from Sept. 1 through Sept. 30 will receive a FREE gift from us, plus $100 off closing costs.

To learn about LUSO Federal Credit Union, or to become a member, contact 844-LUSO-FCU or visit LUSO is federally insured by NCUA. Equal Housing Lender. NMLS #255907.


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