Online Banking FAQ LUSO Federal Credit Union 2016-07-25 11:33:10 Not Assigned
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FREQUENTLY ASKED QUESTIONS

Below is a list of the most frequently reported sign in problems. If you have followed the instructions to access the service and you still cannot sign in to your account, please review this information. If you cannot resolve your problem here, please contact our Member Support for assistance at 800-337-8160

What do I do if Forget my Password?

If you have forgotten your password, the “Forgot Password” feature will allow you to sign in and change your password. Enter the requested personal authentication information, and then click “Submit.” Once your password has been changed, you will receive immediate access to your online accounts. If you have questions regarding these steps, please contact our Member Support at 800-337-8160.

What if my User ID & Password are correct, but I am still unable to sign in?

Your registration may still be pending or your registration has been delayed. Please try again later. If the problem persists, please contact our Member Support for assistance at 800-337-8160.

What if I am unable to access the Current Version of the myBanking URL?

Your browser saves a copy of web pages you access in a special folder called a cache. Sometimes an older version of the Log In page is still in the cache and your browser does not load the new page when you try to log in. Try emptying your cache. (See your browser help for instructions on emptying the cache or clearing the history.) Then close and reopen your browser and try signing in again.

To clear your cache in Internet Explorer:

1. Step 1: Under the Tools menu, select Internet Options.
2. Step 2: Select the General tab.
3. Step 3: In the Temporary Internet Files section, click Delete Files. Click OK in the pop-up box.
4. Step 4: In the History section, click Clear History. Click OK in the pop-up box.
5. Step 5: Click OK on the main Internet Options screen.
6. Step 6: Close your browser and then restart.

What if I receive a message that says System Unavailable?

There are times that we may do maintenance to the myBanking system and it is necessary to bring the system down. You may not be able to log during this time. Please contact our Member Support at 800-337-8160.

Is the Browser I am using supported?

In order for your browsing experience to be enjoyable, your browser must be compatible with our list of supported browsers below.

For this online service we recommend that you use one of the browsers below.

Some areas of our site may require the use of Macromedia Flash or Adobe Acrobat Reader. Other browsers and operating systems may work effectively; however, we do not test against them and therefore your experience may vary. We regularly monitor and test browsers to ensure the highest security standards.

We support the two most recent versions of the following browsers:

Windows

Microsoft Internet Explorer

Firefox

Safari

Google Chrome

Macintosh

Safari

Firefox