eStatement FAQ LUSO Federal Credit Union 2016-07-25 11:53:36 Not Assigned
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eStatement FAQ

 

What is the Random Code?

The Random Code is an extra security measure used to eliminate automated attacks against your account. This randomly generated alpha-numeric code is turned into a graphic image, and the text warped and transformed to make it readable only by a human. If you find the currently displayed code difficult to read, click the browser’s Refresh button to generate a new code.

What is the Member Number?

Your Member Number is your primary account number at the Credit Union. This number is used as your account identifier for the Electronic Statement system.

Register this computer?

Registering a computer causes a cookie to be written to the computer. A cookie is a piece of data that a web server can store on a computer. For the Electronic Statement system, the cookie stores an encrypted value that identifies your account. The cookie file is set to automatically expire after 60 days. The presence of the cookie will override the Advanced Authentication mechanism built into the system. Advanced Authentication will force a user logging in from a new location (or any location that doesn’t already have a valid cookie) to answer your Security Questions.

DO NOT register a computer that isn’t trusted, such as a computer in a public facility.

Why Identity String and Security Questions?

The Identity String and Security Questions are features intended to supply you with a secure online experience. These tools help protect users from common forms of Internet fraud.

The Identity String is used to help you determine that this is a legitimate site. We will display this value back to you once you login to the site. The identity string is used to protect you from phishing attacks, whereby a trickster can put up a fake web site that looks real, and entice you to visit the fake site by sending you a phony e-mail.

The Security Questions are used to provide for advanced authentication for your account. When a user logs into your account, the system will determine if their computer is already registered. If not registered, the user will be prompted to answer the three Security Questions, and will only gain access if correct answers are provided.

What is the Identity String?

The Identity String is used to help you determine that this is a legitimate site. We will display this value back to you once you login to the site. The identity string is used to protect you from phishing attacks, whereby a trickster can put up a fake web site that looks real, and entice you to visit the fake site by sending you a phony e-mail.

The identity string can be any word or phrase up to 24 characters in length. DO NOT enter passwords or PIN’s into this field.

If you visit the site, and see an incorrect identity string, this could indicate a phishing attack, or that your account has been tampered with. Please contact the Credit Union immediately if you suspect that either of these has occurred.

What are the Security Questions?

The Security Questions are used to provide for advanced authentication for your account. When a user logs into your account, the system will determine if their computer is already registered. If not registered, the user will be prompted to answer the three Security Questions, and will only gain access if correct answers are provided.

A standard list of questions is available to choose from. These questions are designed to be fairly simple, and to have short answers. In selecting questions, make sure to choose those whose answer is obvious to you, and make sure you would enter the answer in a consistent manner.

For example, if the question is “What is your brothers name?”, the answer may not be obvious if you have multiple brothers. Or, if you have one brother, you must be sure to enter the answer in a consistent manner. If you configure the answer as David, the system will not accept Dave as a valid answer.

I've changed my e-mail address, how do I update the address used for Electronic Statements?
You can update your e-mail address from the Account Maintenance page.
I've forgotten my password. How can I get a new password assigned?
Click on the “Forgot your password” link on the Electronic Statements login page. You must enter your Member Number and E-mail address. In addition, to verify your identity, you will be asked to answer your Security Questions. A new password will be randomly generated for your account and sent to your e-mail address. Upon receipt of this e-mail, be sure to login and modify the password using the Account Maintenance page.
Can I change my Security Questions or Identity String?
Yes. From the Account Maintenance page, you may modify your Identity String, Security Question(s), the e-mail address associated with your account, as well as the password.
I just registered for the service, but see a message "No Statements Available". Why?
You will not see statements that you’ve received via the mail already. The statement archive will begin to be built after you’re registration has been approved. When statements are added to the system, an e-mail notice will be generated to let you know that it’s available online.

For additional questions, please contact LUSO Federal Credit Union by telephone at 855-587-6328 or by e-mail at info@lusofederal.com.